What shall I do if a product does not meet my expectations?

We are extremely sorry if our product does not meet your expectations. It is important to us to resolve your concerns as quickly as possible, so we will offer a specific solution depending on the nature of the problem.

If an item is missing from your order, it is possible (due to product availability at the time of the order) that we may have split your items into several packages. Please therefore check your emails to check whether or not your items have been dispatched separately. If your order has been split into different packages, each delivery slip will detail the items to be found in the package. 
If an item is missing, we invite you to contact our Customer Care team (+32 800 824 02) or use our request form , specifying your order number and the missing item.

If you have received a faulty item, or an incorrect item, please contact our Customer Care team as soon as possible, with your order number and a description of the incorrect item received.

Read more about our returns policy

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